Hospital Policies  

Appointment Policy

Appointments are recommended, however we will do our best to accommodate walk-in patients. In the event you are unable to keep a scheduled appointment, we request that you provide at least 24 hours notice as we have reserved that time especially for you and your pet. We appreciate your understanding that emergencies will always receive top priority over any scheduled appointments.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Financial Policy

All fees are due at the time services are rendered or when the patient is discharged. For your convenience, we accept cash, Visa, Mastercard and Discover credit cards, debit cards, and local personal checks with proper identification. All checks are verified electronically for funds.

A deposit is required at the time of admission for all major surgeries and hospitalization. We also request a deposit for emergency cases at the time of admission for diagnostics or intensive care therapy to be initiated.